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Service Advisor (Auto) - Atlantic Nissan

Atlantic Nissan, a flagship store of the Atlantic Auto Group is looking for an experienced automotive Service Advisor.
The ideal candidate has strong customer service skills with a proven track record for selling customer-pay work in a fast-paced environment. Candidates will be offered an aggressive pay plan with an excellent bonus structure and the opportunity to make upwards of $70k per year. As an integral part of the leading auto group on Long Island, our goal is to ensure that every customer feels like a part of our family. Our commitment to quality and customer satisfaction is unmatched.
The Service Advisor must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars. He or she must have an outgoing personality with expertise in developing relationships and providing excellent CSI scores.
Candidates must have a valid and clean NY driver's license and must be able to pass a drug test and background check.
Full-time employees are eligible for medical, dental and vision benefits after 90 days of employment.
RESPONSIBILITIES
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned
Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
Arranges service or repair and sets expectations for cost and completion
Greets all customers in a warm, sincere, and helpful manner
QUALIFICATIONS
Must fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars
Must be highly organized with excellent communication skills
Professional appearance and demeanor
Must have an excellent attendance record and a commitment to being on time
Must have a valid and clean NY state driver's license
Must be able to pass a drug test and a background check
Must have an outgoing personality (a "people person")
Must demonstrate expertise in developing relationships and providing excellent CSI scores
BENEFITS
Competitive Pay Plans
Paid Time Off (PTO)
Health Insurance
Dental Insurance
401k



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